This page explains our shipping, delivery, return, and cancellation policy.

Shipping Area
We currently ship to addresses in Japan, the Middle East, the Americas, and EU countries.

International shipping to other countries may be available upon request, depending on the destination country and applicable import regulations.

International Shipping
International shipping availability may vary depending on the destination country, customs rules, food import regulations, and courier service conditions.

Before placing an international order, customers are responsible for checking import restrictions, customs rules, food regulations, duties, taxes, and other requirements in the destination country.

Sakura Honey is not responsible for customs delays, import refusal, confiscation, additional duties, taxes, or other charges imposed by foreign authorities.

Shipping Fee
Shipping fees are displayed at checkout.

Additional fees may apply for gift wrapping, special delivery requests, remote areas, or international shipping.

Delivery Timing
Orders are usually shipped within 3 business days after payment confirmation.

Delivery time may vary depending on the destination, weather conditions, courier delays, holidays, customs procedures, or other circumstances outside our control.

Order Confirmation
After placing an order, customers will receive an order confirmation by email.

Please check your order details carefully. If you notice any mistake, please contact us as soon as possible through the contact form.

Incorrect Shipping Information
Customers are responsible for providing accurate shipping information.

If delivery fails due to incorrect or incomplete address information, additional shipping fees may apply.

International Shipping
International shipping is not automatically available for all countries.

Before placing an international order, customers are responsible for checking import restrictions, customs rules, food regulations, duties, taxes, and other requirements in the destination country.

Sakura Honey is not responsible for customs delays, import refusal, confiscation, additional duties, taxes, or other charges imposed by foreign authorities.

Returns and Cancellations
Due to the nature of food products, we generally do not accept returns, exchanges, or cancellations after an order has been confirmed.

Please check product information, quantity, delivery address, and order details carefully before completing your purchase.

Opened Products
We cannot accept returns or exchanges for opened, used, or partially consumed products.

Defective or Damaged Products
If the product arrives damaged, defective, or different from the item ordered, please contact us within 7 days after delivery.

Please include your order number, photos of the product, photos of the package, and a description of the issue.

After confirmation, we may offer a replacement, refund, or other appropriate solution.

Refunds
If a refund is approved, it will be processed through the original payment method whenever possible.

The time required for the refund to appear in your account depends on the payment provider or card issuer.

Natural Product Notice
Honey is a natural product. Color, texture, flavor, aroma, and crystallization may vary depending on flowers, season, temperature, and storage conditions.

Natural honey may crystallize over time. This is normal and does not indicate spoilage.

Important Notice About Honey
Honey must not be given to infants under 1 year old.

Consumption of honey by infants under 1 year old is prohibited because it may cause infant botulism.

Contact
For questions about shipping, returns, or damaged products, please contact us through the contact form on this website.